Changelog

The ability to remove stakeholders in the Edit org. information step in the No-code and in the Dashboard is now live.

Activate it by enabling "removal of UBOs and/or Governing Members" in the  Edit org. information step configuration in the workflow.

This gives more control to the end-user going through your No-code flow to make sure the people and organizations involved with the onboarding organization is correct. It also gives more control to the agent working in the Bits dashboard to amend any changes to an organizations relationships.

We're happy to announce a new major feature in our platform: Custom questions.

The short version

• You can now add and change questions (and follow-up questions) to a questionnaire and also use the response in your risk model.

Keep reading if you want to understand more specifically what this enables you to do Questionnaire features
One of the most requested features we have ever had is the ability for customers to easily make changes to the questionnaire. This includes things such as:

• Change the question from the pre-defined question bank. Usually modify the wording to make it more specific to your business profile or your customer type.

• Add your own questions. Every business is different and even though we covered the basics, there are often specific questions that you want to ask your customer so that you don't have to reach out to them again afterwards.

• Add follow-up questions. Depending on what the customer answered, you may want to dig into the details and ask even more specific questions.

• Add your own Pages to the questionnaire. Customers move to the next page by pressing "Next", so you can group questions that belong together on the same page.

What do I need to do?

• The questionnaire builder looks almost the same as before and you don't need to make any changes to existing questionnaires.

• One difference is that instead of removing questions you don't want, you start by adding the questions you want, be it questions from the question bank (pre-defined questions) or your own questions.

Questions + Risk = Magic
This is a bit more advanced, but if you want questionnaire answers to affect the risk score, keep reading!

• We have previously introduced the concept of Properties to the platform, which enables you to add data fields that you are interested in to your customer profiles. These properties are also available in the risk model, enabling you to create risk models that are custom to your business needs.

• With Custom Questions, you can map the answers to a question to one of your Properties. Altogether this now means that the answer to a question will immediately affect the risk score.

• Here is an example of what this could look like:

  • Add a Property called Our Products with possible values ProductA, ProductB and ProductC

  • The property now shows up among risk variables you can choose to add to your risk model. Add it and set risk rating for ProductA to 1, ProductB is a 2 and ProductC is high risk, so it's a 4

  • Add a new question in the KYB questionnaire: Which of our products will you use?

  • Map the answer to you Property Our Products (using the Checkboxes / Radio buttons option)

  • When a customer replies to this question, the risk score will be updated accordingly

  • Or, if an agent changes the value of this property for a customer in the Dashboard, the risk score will also be updated.

• We currently only support pre-defined options but will add more types such as numbers shortly. Please let us know if you have any specific needs that are not already covered.

We’ve released a much more powerful version of Audit Trail. You can now see exactly what happened, when it happened, and who did it—for every piece of customer data, every config change, and every interaction in the system.

It’s designed to give you full visibility and control. No more guesswork. Everything is logged, searchable, and easy to trace.

Here’s what’s new:

• Full visibility into every change made across customer data, workflows, settings, and more

• Search and filter audit trails to quickly find what you're looking for

• Correlate events across entities to understand what triggered what—and what the impact was

• See the full story behind any update, change, or action in the system

• Peace of mind knowing everything is traceable and accountable

It’s like version history for compliance but on steroids."

A new month, a lot of new releases. We're so happy with some recent releases, that we thought we'd publish here now already, and might come back with a second May update.

• First up is custom properties in risk score. When you create your custom properties, you can now access them in the risk score module and use them as variable, assign each factor a score and set a weight.

• We've added human(!) dashboard support. Get in touch with us directly by clicking the chat bubble in the bottom right corner and we'll help you with whatever you need.

• We've added a Getting started guide, and with that, a modal to promote it when you first login. Dismiss it and never be bothered by it again :)

• The sidebar is floating! Design! So fun! What a time to be alive!
  
  

Making decisions and writing comments just got a WHOLE lot easier. You can now let AI generate a decision and write out a detailed comment in your cases.

Let's say you have 10 Adverse media matches. That's a lot of investigating, a lot of taking notes, a lot of time writing comment and then setting a decision. We've trimmed the process by letting AI analyze the data between the entity and the adverse media matches, and suggest a comment and decision for all the matches at once. This will speed things up vastly and help you make the right decisions, fast.

Our platform offers a comprehensive suite of features designed to integrate seamlessly into your compliance workflow. While we strive for intuitive design, we've created detailed guides to help you maximize the platform's potential and customize it to your specific needs.

It is now possible to edit the assignee and/or change status on multiple cases at once. Select all by clicking the checkbox in the top, or check the cases one by one to edit the one's you want to edit and apply your decisions.

In this view, you can also make a bulk decision. Apply the same decision for all selected cases. Each case will be handled individually, and the status of each case will be updated according to your selections below.

We've made a few improvements here and there, so here's a short summary of some things that will make the Bits dashboard experience a little bit smoother and friendly:

• When a case has all the case items completed, we will automatically suggest the user to close the case.

• Our search has gotten a bit of love. It was good, but now it's great, making it more intuitive when you type something and get what you expected to return in the list.

• Assignee improvements: the assigned user to a case will be shown in the top of the dropdown of the dashboard users. Then, it will be sorted alphabetically.

• While scrolling isn't the most impressive new feature, we're happy to say that we've made the navigation bar scrollable in desktop viewports. Why are we happy? Because we've added so many new features and content! It's only applicable on smaller desktop / laptop screens.

• Filtered lists will retain the filters when you apply them, leave the page, and then return.

With edit entities, you can now edit the information in the dashboard for all the businesses and individuals you connect to or with.

We have released the first version in a limited scope and will continue to expand the edit functionality in the coming weeks.

With custom properties, you can create company-specific properties that do not exist in Bits' data model. You can use these properties to tag and group your customers, and the properties can be reused across different industries, customer segments, and countries. With this update, Bits data model goes from static to fully dynamic and adaptable to your needs.